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Licensing

Our services are licensed and regulated by the Healthcare Inspectorate Wales (HIW). You can view proof of license HERE.

Terms and Conditions

1. We are required by law to seek your consent for us to send details of your treatment to your GP. During a consultation we will ask for your GP details. If you do not consent for these details to be provided, if the need should arise we will need to pass details of treatment directly to you for your own reference so you can pass them on to your GP.

2. Initial consultations are free of obligation. Treatment prices are fixed and are available via a published price list. Payment is due in full at the time for treatment. Cash, cheques and credit/debit cards are accepted. Value packages are available for those who pay in advance for a course of multiple treatments. All treatments are non-refundable and pre-paid course are non-transferable.

3. The clinic implements a cancellation policy, an appointment booked and not attended will carry a charge of 50% of the treatment cost. SM Skin & Laser will not charge for cancellations when given

24 hours' notice but would appreciate the earliest notice should you be unable to attend. We have the right to waive this charge.

4. Children are not allowed into laser-controlled areas and SM Skin & Laser are unable to supervise children left unattended in the waiting room. Please do not bring children with you to the clinic for appointments, including patch tests and consultations. 

 

Contractual Agreement

Prior to commencement of any laser or IPL treatment (including a patch test) you're required to sign a consent form. Upon signing your consent, you are confirming that you understand the benefits and risks of the treatment. In addition, you are also acknowledging that no guarantee can be given with regard to clinical outcome.

 

As a provider of services all information given by SM Skin & Laser must be accurate, not misleading and should include:

  • Treatment options

  • Treatment processes

  • Benefits

  • Effects

  • Side effects

  • Risks

Consent is not valid if a client has not been fully informed. Any misrepresentation invalidates consent.

Treatment Price

An in-depth consultation including a patch test costs £20. The full price list will be discussed at consultation, and generic package prices are available on our booking system. 

 

Results of the Consultation

Consultations are carried out prior to any Laser or IPL treatment in order to confirm your suitability for treatment. We discuss your expectations and provide a thorough explanation of the treatments

provided. Any questions you have will be addressed and any risks or side effects highlighted. Following consultation an appointment for the treatment will be booked. Any potential walk-in's will be

booked in for a consultation at a minimum of 72 hours prior to completion of a full service appointment.

Statement of Purpose

The aims and objectives of SM Skin & Laser are:

 

  • To provide a safe and ethical service to a diverse range of clients

  • To provide a discreet, professional environment in which clients can have their services

  • To support existing clients in moving from other services to laser services as appropriate

  • To grow the business, maintaining financial stability through providing profitable treatments

  • Creating longevity in the business

 

Satisfaction will be gauged through gaining online reviews and feedback from clients. 

 

The services provided are:

 

Laser/IPL Services to be provided using a professional laser/IPL machine ‘Biocare-One’ from the company ‘Skyncare’:

 

Hair Removal and SHR

Skin Rejuvenation for acne, vascular concerns, ageing, pigmentation

Tattoo and Semi-Permanent Make-Up Removal

Carbon Laser Facial

 

Other non-laser treatments are:

 

Microneedling

Chemical Peels

Dermaplaning

High Frequency

*A full copy of the Statement of Purpose is available for clients to view at the clinic.

Informed Consent

Guidance on Consent

Prior to performing any treatment, the laser operator must receive written consent from the

client, who must be fully informed of the treatment procedure and specifics listed below, and

invited to ask any questions they may have.

  • The effectiveness and limitations of the treatment

  • Alternative treatment options

  • The laser device and hand piece being used

  • How the treatment works

  • How the treatment is likely to feel

  • Post treatment care and procedures

  • Possible risks and side effects of treatment

  • Management of skin/hair between treatments

 

It is important that the client fully understands the treatment and has realistic expectations of the treatment results. It is the responsibility of the operator to evaluate the client's suitability for treatment. If there is any doubt/concern regarding the client's age, medical history, mental health or physical

health, the operator should not proceed with treatment and refer the client to their GP to

obtain written consent of their suitability for treatment.

 

1. Informed Consent.

The purpose of this Informed Consent is to help you decide whether a laser cosmetic procedure is right for you and to help you make an informed decision to undergo this procedure. This Informed consent gives you general information about cosmetic laser procedures, explains other treatment options, and identifies the benefits, risks, side effects and possible complications associated with laser procedures.

 

2. Laser Hair Removal Procedure.

HR is a non-invasive laser treatment designed to remove unwanted hair from all parts of the body. The laser device works by emitting pulses of light energy that penetrate the skin and destroy hair follicles while the device's handpiece cools the surrounding skin. Because the laser needs to fill the hair follicle to work effectively, it is important not to wax, tweeze, have electrolysis procedures or pluck hair for 2-4 weeks prior to the procedure. You will be required to wear protective eye glasses during the procedure to protect your eyes from the laser light. You may feel a slight burning, stinging or pinching

sensation during the procedure. It generally takes 10 to 21 days after the procedure for the treated

hair to fall out. Treatment of dark course hair generally achieves the best results while removal of light fine hair generally requires additional treatments which may or may not be successful. Clinical results of HR may also vary depending on individual skin type, hormonal levels and hereditary influences. Therefore, some patients may experience partial results and some may notice no improvement at all. Future hormonal changes may cause additional hair growth. LHR procedure generally involves a series of treatments. Ideal (light skin/dark hair) candidates can usually achieve 65%-90% reduction with a series of 6 treatments. Thicker skinned areas such as men's backs, faces or neck usually require more than 6 sessions and usually achieve only partial reduction or hair thinning.

 

3. Alternative Procedures

HR is a voluntary cosmetic procedure which is not necessary or required.

 

4. Not Good Candidates.

You are generally not a suitable candidate for HR procedure if you:

  • Are pregnant, nursing or plan to become pregnant while undergoing HR treatments

  • Have used Accutane within the past six months or any medications requiring limited exposure to sunlight

  • Have recently tanned skin

  • Blond or grey hair

  • Sun exposure 2-4 weeks prior to treatment

  • Unshaven prior to full treatment

Please refer to further contraindication of service in handbook.

 

5. Risks and Complications.

All medical and cosmetic procedures are associated with certain risks and may result in complications. Possible risks and complications associated with laser procedures include:

  • Temporary reddening, burning, swelling, bruising or discoloration of the skin over the treated area.

  • Blistering, scarring, activation of cold sores, infection or permanent discoloration, which may occur in rare cases. 

  • Folliculitis, which is an inflammation of the hair follicle, which may take several days to resolve.

  • Hyperpigmentation (darkening of the skin) or hypopigmentation (lightening of the skin), which may take several months to fully resolve

  • Crusting or blistering of the area exposed to laser, which is rare and which may take several days to heal.

  • As with all LHR procedures, some re-growth of hair may occur after treatment sessions are completed.

 

6. Post Procedure Instructions.

It is important that you comply with all post procedure instructions. In addition, it is important that you limit sun exposure after laser procedures and use protective sunscreen lotion.

Laser-treated areas should not be exposed to sun or tanning beds.

Not adhering to the post treatment skin care instructions may increase the risk of complications.

By signing Informed Consent, you understand and agree as follows:

  • The information contained in the Informed Consent form was explained to me using terms I could understand, and all my questions and concerns have been answered.

  • After reviewing all the information provided to me about cosmetic procedures and reviewing my health status, I believe I am a good candidate for a laser procedure.

  • l understand that cosmetic laser services are an elective procedure and hereby freely accept all possible risks, complications and side effects that may result from this procedure.

  • l acknowledge that lasers procedures will be performed by a properly trained and certified laser practitioner.

  • I agree to return for any recommended follow up visits and follow all post-procedure instructions.

  • I understand that no guarantees have been made to me regarding the outcome of the laser procedure.

  • I will alert the staff if there are any future changes to my medical history, or if I become pregnant.

For further information on services and consent please refer to Treatment Protocols in the clinic handbook.

Complaints

How to complain:

  • This can be done in person, with written notes as to the nature of the complaint, and signed by the client and the clinic, or can be written in a letter or an email.

 

Who to complain to:

  • Samantha, as the owner and therapist, am the point of contact for complaints.

 

How we will deal with a complaint:

  • Details of the person complaining will be taken

  • Details of the nature of the complaint should be recorded in writing and signed by both the client and the therapist

  • The complainant will be provided with a timeframe for when to expect a response

  • Each contact and its outcome will be recorded in a complaint log

  • Before responding officially to the complaint, the clinic will review their consultation forms and consent, as well as their treatment journey, with a focus on the element which is being complained about

  • If the complainant is satisfied with the initial response, the matter will be closed and logged, or if not, further action should be taken.

 

Other sources of help if the patient is not happy with how the clinic have dealt with the complaint:

  • If the client is not satisfied with the response given to the complaint, then they will be given the details of a relevant third party, such as HIW, insurers or the machine manufacturer.

 

HIW can be contacted through their website: www.hiw.org.uk or by phone: 03000628163

Book a consultation today to start your journey!

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